Vanille Grand Cru – Charter of Excellence
Commitment to the Vanilla supply chain.
Vanilla is much more than an ingredient: it is a treasure of nature, the result of demanding expertise and uncompromising commitment. A source of many legends and popular beliefs, it inspires dreams, fantasies, and culinary journeys for gourmets around the world.
Vanissa embodies this pursuit of excellence. Through our Vanille Grand Cru range, we define the fundamental principles that guarantee an exceptional product, reflecting our values. This commitment is based on five core pillars.
1. Impeccable Quality
A supple, matured, and stable vanilla
Each Vanille Grand Cru pod meets the requirements of the gourmet grade, also known as “eating vanilla”:
✔ Ideal moisture content (target 32–35%), ensuring a soft, malleable texture that is easy to work with in baking.
✔ Careful curing, guaranteeing perfect stability with no risk of mold or fermentation.
✔ Fully developed aromas, revealing the complexity and richness of vanilla flavour. The vanillin content ranges between 1.6% and 2.2%, with a median of 1.90%.
A plump vanilla, rich in seeds
Vanille Grand Cru stands out for its thick, fleshy pods packed with seeds — true carriers of aroma. This richness ensures exceptional aromatic power.
No pod — unless specifically noted — falls outside these standards.
No pod is split, empty, or dry.
2. A Responsible and Environmentally Friendly Cultivation
Farming in harmony with nature
Vanille Grand Cru is cultivated with methods that respect ecosystems:
✔ Favoured agroforestry, where vanilla vines grow among other plant species (such as banana trees), helping preserve biodiversity.
✔ No chemical inputs, ensuring 100% natural vanilla, grown with sustainable and responsible practices.
✔ A preserved ecosystem, where vanilla cultivation coexists with local fauna and flora.
Full traceability
Each Vanille Grand Cru pod comes from a fully controlled supply chain:
3. Positive Impact on Local Communities
Empowering producers and creating sustainable jobs
Vanille Grand Cru carries strong social value:
✔ A fair economic model, enabling producers to make a dignified living from their craft, with purchase prices above market standards.
✔ Support for local development, fostering long-term employment and entrepreneurship in producing regions.
✔ Training and education programs to help producers adopt even more effective and sustainable methods.
✔ Funding of equipment — like motorcycle helmets — for our Field Officers, who serve as a vital link between farms and preparation facilities.
✔ Controlled origin, with no middlemen, ensuring full transparency. In some regions of Uganda, our advanced tracking even allows us to trace each pod to its exact plant, via GPS.
✔ Strictly monitored farming and curing practices to ensure consistent quality and traceability.
4. A Preparation That Blends Tradition and Innovation
Modernized traditional methods
Vanille Grand Cru respects ancestral know-how while integrating modern improvements:
✔ Optimized harvesting using predictive models to ensure ideal pod maturity.
✔ Controlled curing, with precise analysis of vanillin levels and aromatic profiles at each stage.
✔ Strict hygiene standards, guaranteeing a flawless final product.
Rigorous sorting and grading
Each batch of Vanille Grand Cru is carefully selected to guarantee:
✔ Uniform pods, sorted one by one for perfect consistency.
✔ Aromatic stability, with optimal maturity and curing for intense, consistent flavour.
5. A Commitment to Continuous Improvement
Vanille Grand Cru not only meets today’s market expectations — it aims to elevate the entire vanilla industry. Its goals are:
✔ Encourage higher quality production, boosting the economies of producing countries.
✔ Ensure a sustainable future for vanilla by focusing on long-term cultivation and knowledge transfer.
✔ Continuously improve quality year after year by refining our methods and selection criteria.
Conclusion
The Vanille Grand Cru Excellence Charter binds Vanissa to all its partners. It is a strong commitment that guides every one of our decisions.
By choosing Vanille Grand Cru, you choose authentic vanilla of unmatched quality, respectful of its environment and of the people who grow it.
Thank you.
Need help?
FAQ
It couldn't be simpler! Simply add the products you want to your cart and follow the checkout steps. Once payment is complete, you'll receive a confirmation email with a summary of your order.
If your order has not yet been shipped, we can modify or cancel it. Contact us quickly by email or phone ( client@vanissa.fr | +33 9 81 94 42 17 ), and we will do our best.
As soon as your order is shipped, you will receive a tracking link by email. This link allows you to track the progress of your package in real time.
Check your SPAM or junk mail folder. If the email isn't there, contact us with your name and the email address you used when ordering: we'll find your folder in no time.
Yes. We sometimes offer discount vouchers for specific partnerships or events. Occasional offers are also regularly available directly in our Store, making our range accessible to everyone. Subscribe to our newsletter to stay up-to-date.
We accept payments by credit card (Visa, Mastercard, American Express), PayPal, and Apple Pay. Bank transfers are also available for business customers.
Absolutely. All transactions are encrypted via SSL protocol. Your banking information is never stored or accessible by our services.
Payment by installments is not available for individuals. For businesses, we offer solutions based on quotes.
Once your order is confirmed, an invoice will be sent to you by email. You can also download it directly from your customer account.
First, check your card's validity and payment limits. If the problem persists, try another payment method or contact your bank. And of course, our team is here to help.
We ship orders within 2 business days. They are therefore delivered within 3 to 4 days in France, and 4 to 7 days in Europe.
Yes, we ship worldwide.
Delivery is free in France for purchases over €25, and in Europe for purchases over €75 (€4.90 below).
Delivery outside the EU costs €9.90.
Under the sun of Aix-en-Provence!
Of course. If you are not satisfied with your order, you can return it within 14 days without having to justify your choice.
Of course, we work closely with artisans, delicatessens, resellers... Contact us ( clement@vanissa.fr ) to receive a personalized quote within 24 hours.
Yes, depending on the products and quantities envisaged. We invite you to write to us ( clement@vanissa.fr ) with the details of your activity and your needs: we will respond quickly.
Yes, we have bulk formats, large volume bags or bottles or boxes depending on the products. Do not hesitate to ask for our B2B catalog ( clement@vanissa.fr ).
Yes, we ship to many countries. Terms vary depending on destination and quantity. Contact us for a personalized quote ( clement@vanissa.fr ).
Simply write to us at clement@vanissa.fr with your SIRET number, contact information, and a brief description of your business. You will be directly connected to a dedicated sales representative.
You can write to us at client@vanissa.fr or call us at 09 81 94 42 17. Our team is available Monday to Friday, 8:30 a.m. to 4:00 p.m.
We generally respond within 48 business hours, between 8:30 a.m. and 4:00 p.m. (French time). During peak periods, responses may take up to 7 days.
We're likely experiencing a busy period. Please do not return an email. This will only delay processing your case.
You can call us at 09 81 94 42 17. We assure you that no message will go unanswered.
Yes, you can reach us at 09 81 94 42 17, Monday to Friday, from 8:30 a.m. to 4 p.m.
Yes, you can contact us on Instagram or Facebook. However, for any order-related questions, please send an email for better follow-up.
Each vanilla has its own origin, its own terroir, and its own fragrance. Madagascar vanilla is rich and creamy, Tahitian vanilla is floral and aniseed, while Ugandan vanilla is woody and chocolatey. We always specify the specific characteristics of each origin on our product sheets.
We have chosen to opt for strict internal specifications (via our Charter of Excellence), rather than having our products certified by external organizations.
No chemical inputs are used. Our vanilla is grown primarily using agroforestry practices. Finally, we favor short supply chains. Ethical trade is at the heart of our operations, and our partnerships at the source are long-standing.
This way, our partner producers don't have to pay the additional cost of certification, and they benefit more from their work and expertise.
Stored away from air, light and humidity, a vanilla pod can be stored for up to 3 years without altering its aroma.
Store it in a glass tube or airtight jar at room temperature. No refrigerator. A glass jar in a cupboard is best!
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