Frequently Asked Questions
What is the average delivery time?
We prepare your order within 48h, and delivery usually takes 1 to 3 weeks, dependig on the country you live in. All items are shipped from France and you will receive a tracking number as soon as we dispatch your order.
If your order is late, which is unusual but can happen when post services are saturated, please check the tracking number that has been given to you. If you don't find the information you are looking for, feel free to contact us at firstname.lastname@example.org in order for us to check with our local post office.
What are the delivery costs?
Delivery is FREE in metropolitan France, regardless of the amount of the order.
For shipments within the European Union, shipping costs are 3.99€, and are FREE for orders over 69€.
For shipments outside the European Union, shipping costs are 4.99€, regardless of the amount of the order.
Where are you based?
Vanissa is based in Salon de Provence, a small town in the South of France. All orders are stocked, prepared and shipped from there.
Do you provide any tracking information? ?
Yes, all orders are tracked from door to door. The tracking number will be sent to you as soon as your order is ready.
What should I do if there is an issue with my order?
As quality and customer satisfaction are our main proiority, we aim for excellence. Therefore you will rarely face any trouble. If by chance you had any issue, please feel free to contact us at email@example.com We will solve the issue quickly and efficiently.
Do you have a refund policy?
We do our best to provide you with an exceptionnel product & service. If by chance you wanted to cancell your order for any reason, you can do so by reaching to us at firstname.lastname@example.org within 14 days after receiving your package.